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      <p begin="00:00:15.82" end="00:00:19.62" style="1">                                      
         >> All right, people. Let's get started.<br/>
         Now, the reason I brought you in today                                                                                                           
       </p>
      <p begin="00:00:19.62" end="00:00:24.05" style="1">                                      
         is because advertising revenues have been<br/>
         declining steadily in the last six months.                                                                                                           
       </p>
      <p begin="00:00:24.05" end="00:00:28.46" style="1">                                      
         In fact, we're down about 14%<br/>
         from where we were last year at this time,                                                                                                           
       </p>
      <p begin="00:00:28.46" end="00:00:30.18" style="1">                                      
         and that's with<br/>
         the economy booming.                                                                                                           
       </p>
      <p begin="00:00:30.18" end="00:00:32.57" style="1">                                      
         People, we've got<br/>
         to turn this around.                                                                                                           
       </p>
      <p begin="00:00:32.57" end="00:00:34.89" style="1">                                      
         Now, I've been thinking, and I've<br/>
         decided what we're going to do.                                                                                                           
       </p>
      <p begin="00:00:34.89" end="00:00:37.77" style="1">                                      
         First off, you're spending<br/>
         far too much time in the office.                                                                                                           
       </p>
      <p begin="00:00:37.77" end="00:00:39.11" style="1">                                      
         I want you out on the street                                                                                                           
       </p>
      <p begin="00:00:39.11" end="00:00:42.21" style="1">                                      
         looking for those new clients<br/>
         about 60% of your time.                                                                                                           
       </p>
      <p begin="00:00:42.21" end="00:00:44.00" style="1">                                      
         And we're going to initiate<br/>
         an accounting system                                                                                                           
       </p>
      <p begin="00:00:44.00" end="00:00:46.58" style="1">                                      
         so I can keep track<br/>
         of where you are.                                                                                                           
       </p>
      <p begin="00:00:46.58" end="00:00:52.87" style="1">                                      
         Also, I want you calling on at least<br/>
         five new potential clients every week.                                                                                                           
       </p>
      <p begin="00:00:52.87" end="00:00:56.63" style="1">                                      
         Now, name me one potential client<br/>
         that you can call on this week.                                                                                                           
       </p>
      <p begin="00:00:56.63" end="00:00:58.67" style="1">                                      
         Frances?                                                                                                           
       </p>
      <p begin="00:00:58.67" end="00:01:01.50" style="1">                                      
         >> Well, there's that<br/>
         new copy place                                                                                                           
       </p>
      <p begin="00:01:01.50" end="00:01:04.39" style="1">                                      
         going into the vacant building<br/>
         on the corner of Fremont and Grand.                                                                                                           
       </p>
      <p begin="00:01:04.39" end="00:01:06.30" style="1">                                      
         I'll stop by there.                                                                                                           
       </p>
      <p begin="00:01:06.30" end="00:01:08.02" style="1">                                      
         >> Good. Sarah?                                                                                                           
       </p>
      <p begin="00:01:08.02" end="00:01:12.33" style="1">                                      
         >> Um, that bicycle shop on East High Street<br/>
         that used to advertise with us.                                                                                                           
       </p>
      <p begin="00:01:12.33" end="00:01:14.59" style="1">                                      
         Ben was a salesman<br/>
         before he left.                                                                                                           
       </p>
      <p begin="00:01:14.59" end="00:01:18.10" style="1">                                      
         I can stop in and see why they<br/>
         stopped advertising with us.                                                                                                           
       </p>
      <p begin="00:01:18.10" end="00:01:21.18" style="1">                                      
         Maybe I can talk the owner<br/>
         into a display ad for Sunday.                                                                                                           
       </p>
      <p begin="00:01:21.18" end="00:01:23.90" style="1">                                      
         >> All right. Who's next? Trisha?                                                                                                           
       </p>
      <p begin="00:01:33.91" end="00:01:35.80" style="1">                                      
         >> Okay, people. Let's get started.                                                                                                           
       </p>
      <p begin="00:01:35.80" end="00:01:37.56" style="1">                                      
         Now, the reason I brought you in today                                                                                                           
       </p>
      <p begin="00:01:37.56" end="00:01:39.90" style="1">                                      
         is because advertising<br/>
         revenues for the paper                                                                                                           
       </p>
      <p begin="00:01:39.90" end="00:01:43.97" style="1">                                      
         have been declining steadily<br/>
         in the last six months.                                                                                                           
       </p>
      <p begin="00:01:43.97" end="00:01:47.89" style="1">                                      
         Besides that, we're down about 14%<br/>
         from this time last year,                                                                                                           
       </p>
      <p begin="00:01:47.89" end="00:01:51.91" style="1">                                      
         and that's with the economy booming.<br/>
         Now, we've got to turn that around.                                                                                                           
       </p>
      <p begin="00:01:51.91" end="00:01:53.89" style="1">                                      
         I've got some ideas<br/>
         about what we need to do,                                                                                                           
       </p>
      <p begin="00:01:53.89" end="00:01:55.93" style="1">                                      
         but I want to hear from you<br/>
         all and get your input,                                                                                                           
       </p>
      <p begin="00:01:55.93" end="00:01:58.11" style="1">                                      
         and see if maybe there's<br/>
         something I'm missing.                                                                                                           
       </p>
      <p begin="00:01:58.11" end="00:02:02.27" style="1">                                      
         What do you think we could be doing<br/>
         that would change that situation?                                                                                                           
       </p>
      <p begin="00:02:02.27" end="00:02:04.06" style="1">                                      
         Frances?                                                                                                           
       </p>
      <p begin="00:02:04.06" end="00:02:09.00" style="1">                                      
         >> My biggest problem is finding<br/>
         the time to develop new business.                                                                                                           
       </p>
      <p begin="00:02:09.00" end="00:02:13.13" style="1">                                      
         One of the things that slows me down<br/>
         a lot is this new computer system.                                                                                                           
       </p>
      <p begin="00:02:13.13" end="00:02:14.11" style="1">                                      
         >> Mm-hmm.                                                                                                           
       </p>
      <p begin="00:02:14.11" end="00:02:16.57" style="1">                                      
         >> Because the forms are not<br/>
         arranged in a logical way,                                                                                                           
       </p>
      <p begin="00:02:16.57" end="00:02:18.79" style="1">                                      
         they take twice the time to complete.                                                                                                           
       </p>
      <p begin="00:02:18.79" end="00:02:23.18" style="1">                                      
         >> I agree completely. We're completely<br/>
         duplicating our reporting information,                                                                                                           
       </p>
      <p begin="00:02:23.18" end="00:02:26.54" style="1">                                      
         putting it in once into the computer<br/>
         and then once out on the form.                                                                                                           
       </p>
      <p begin="00:02:26.54" end="00:02:29.01" style="1">                                      
         If we could simply enter the data<br/>
         once into the computer,                                                                                                           
       </p>
      <p begin="00:02:29.01" end="00:02:31.99" style="1">                                      
         and then print it it out on the form,<br/>
         we'd all save a lot of time.                                                                                                           
       </p>
      <p begin="00:02:31.99" end="00:02:36.09" style="1">                                      
         >> So, what I'm hearing is,<br/>
         if we could just ask for that computer input,                                                                                                           
       </p>
      <p begin="00:02:36.09" end="00:02:39.18" style="1">                                      
         get the printout, we'd be saving<br/>
         a lot of time, freeing up time.                                                                                                           
       </p>
      <p begin="00:02:39.18" end="00:02:39.55" style="1">                                      
         >> Yes.<br/>
         >> You bet.                                                                                                           
       </p>
      <p begin="00:02:39.55" end="00:02:41.14" style="1">                                      
         >> Okay. I think we can<br/>
         get that arranged.                                                                                                           
       </p>
      <p begin="00:02:41.14" end="00:02:45.70" style="1">                                      
         I will talk to Accounting and see<br/>
         if we can't get that system changed.                                                                                                           
       </p>
      <p begin="00:02:45.70" end="00:02:48.32" style="1">                                      
         Now, what are you gonna do<br/>
         with the free time?                                                                                                           
       </p>
      <p begin="00:02:48.32" end="00:02:51.71" style="1">                                      
         >> On my way into work the past few weeks,<br/>
         I've noticed a bunch of small businesses                                                                                                           
       </p>
      <p begin="00:02:51.71" end="00:02:54.72" style="1">                                      
         moving in that new mall area<br/>
         on the south side of town.                                                                                                           
       </p>
      <p begin="00:02:54.72" end="00:02:58.48" style="1">                                      
         A special promotion featuring all of them<br/>
         in one ad would be a great idea.                                                                                                           
       </p>
      <p begin="00:02:58.48" end="00:03:02.15" style="1">                                      
         I just haven't had time to think about<br/>
         putting together a creative proposal.                                                                                                           
       </p>
      <p begin="00:03:02.15" end="00:03:04.95" style="1">                                      
         If that work-duplication problem is fixed,<br/>
         I'll be able to do that.                                                                                                           
       </p>
      <p begin="00:03:04.95" end="00:03:08.07" style="1">                                      
         >> Okay. Are you talking<br/>
         about a special supplement?                                                                                                           
       </p>
      <p begin="00:03:08.07" end="00:03:11.50" style="1">                                      
         >> Yes, one that would feature<br/>
         the new mall when it's ready to open.                                                                                                           
       </p>
      <p begin="00:03:11.50" end="00:03:15.08" style="1">                                      
         >> Okay. You know, we could probably do that<br/>
         "in progress" edition in February.                                                                                                           
       </p>
      <p begin="00:03:15.08" end="00:03:19.19" style="1">                                      
         That would save us a little time now,<br/>
         and give us some time to work on that project.                                                                                                           
       </p>
      <p begin="00:03:19.19" end="00:03:21.14" style="1">                                      
         Good. Okay.                                                                                                           
       </p>
      <p begin="00:03:21.14" end="00:03:24.92" style="1">                                      
         What else can we do<br/>
         that's going to save us some time?                                                                                                           
       </p>
      <p begin="00:03:24.92" end="00:03:27.69" style="1">                                      
         >> Well, I'm concerned that we spend<br/>
         a lot of time on the phone                                                                                                           
       </p>
      <p begin="00:03:27.69" end="00:03:30.67" style="1">                                      
         doing things our secretaries could easily do.                                                                                                           
       </p>
      <p begin="00:03:30.67" end="00:03:33.82" style="1">                                      
         For instance, I work with the car dealers,<br/>
         and the only thing they have to do                                                                                                           
       </p>
      <p begin="00:03:33.82" end="00:03:35.66" style="1">                                      
         are change the specific prices                                                                                                           
       </p>
      <p begin="00:03:35.66" end="00:03:37.65" style="1">                                      
         and the cars on their layouts.                                                                                                           
       </p>
      <p begin="00:03:37.65" end="00:03:41.97" style="1">                                      
         I don't need to be the one on the phone<br/>
         taking care of that information.                                                                                                           
       </p>
      <p begin="00:03:41.97" end="00:03:46.27" style="1">                                      
         If our staff could do that, I could go outside<br/>
         the office and take care of some new business.                                                                                                           
       </p>
      <p begin="00:03:46.27" end="00:03:50.40" style="1">                                      
         >> You know, Trisha, I'm really glad to hear<br/>
         you talking about getting out of the office.                                                                                                           
       </p>
      <p begin="00:03:50.40" end="00:03:51.99" style="1">                                      
         I think that's where it's at.                                                                                                           
       </p>
      <p begin="00:03:51.99" end="00:03:55.17" style="1">                                      
         We don't get out there and make those calls,<br/>
         how are we gonna do any sales?                                                                                                           
       </p>
      <p begin="00:03:55.17" end="00:03:59.02" style="1">                                      
         Let's see if we can think of<br/>
         any other ways that we can free up time                                                                                                           
       </p>
      <p begin="00:03:59.02" end="00:04:00.76" style="1">                                      
         and get out of the office.                                                                                                           
       </p>
      <p begin="00:04:08.71" end="00:04:13.94" style="1">                                      
         >> Okay, let's get started. Now, the reason<br/>
         I asked you in today is because we have a problem.                                                                                                           
       </p>
      <p begin="00:04:13.94" end="00:04:18.63" style="1">                                      
         Advertising revenues are down<br/>
         significantly in the last six months.                                                                                                           
       </p>
      <p begin="00:04:18.63" end="00:04:22.81" style="1">                                      
         In fact, we're down about 14%<br/>
         from this time last year,                                                                                                           
       </p>
      <p begin="00:04:22.81" end="00:04:24.87" style="1">                                      
         and that's with the economy booming.                                                                                                           
       </p>
      <p begin="00:04:24.87" end="00:04:26.12" style="1">                                      
         Now, the bosses are on me.                                                                                                           
       </p>
      <p begin="00:04:26.12" end="00:04:29.18" style="1">                                      
         We've got to figure out something<br/>
         to do to turn this around.                                                                                                           
       </p>
      <p begin="00:04:29.18" end="00:04:30.73" style="1">                                      
         What do you guys think?                                                                                                           
       </p>
      <p begin="00:04:30.73" end="00:04:36.34" style="1">                                      
         >> I think I'm chained to my desk.<br/>
         I can't break loose to develop new business.                                                                                                           
       </p>
      <p begin="00:04:36.34" end="00:04:40.24" style="1">                                      
         The new computer system --<br/>
         it takes twice the time it should.                                                                                                           
       </p>
      <p begin="00:04:40.24" end="00:04:43.30" style="1">                                      
         You have to do things twice.                                                                                                           
       </p>
      <p begin="00:04:43.30" end="00:04:48.15" style="1">                                      
         The forms are not logical, and they cannot<br/>
         be printed from the computer information.                                                                                                           
       </p>
      <p begin="00:04:48.15" end="00:04:52.35" style="1">                                      
         >> Right. In fact, we're duplicating<br/>
         all of our reporting information.                                                                                                           
       </p>
      <p begin="00:04:52.35" end="00:04:55.06" style="1">                                      
         I want to be able to enter the data<br/>
         into the computer once,                                                                                                           
       </p>
      <p begin="00:04:55.06" end="00:04:59.45" style="1">                                      
         and then simply print it out on the forms<br/>
         in any order that Accounting needs it.                                                                                                           
       </p>
      <p begin="00:04:59.45" end="00:05:02.08" style="1">                                      
         Does anybody want to go down to<br/>
         Accounting to get the forms changed?                                                                                                           
       </p>
      <p begin="00:05:02.08" end="00:05:05.83" style="1">                                      
         >> Yes, I'll go with you.<br/>
         >> You know, if we cut our paperwork time in half,                                                                                                           
       </p>
      <p begin="00:05:05.83" end="00:05:08.87" style="1">                                      
         maybe I'll be able to find time<br/>
         to drum up some new business.                                                                                                           
       </p>
      <p begin="00:05:08.87" end="00:05:11.63" style="1">                                      
         A big promotional ad for the businesses<br/>
         going in that new mall                                                                                                           
       </p>
      <p begin="00:05:11.63" end="00:05:14.15" style="1">                                      
         on the south side of town<br/>
         would be a great idea.                                                                                                           
       </p>
      <p begin="00:05:14.15" end="00:05:17.18" style="1">                                      
         I just haven't had a spare moment<br/>
         to put together a creative proposal.                                                                                                           
       </p>
      <p begin="00:05:17.18" end="00:05:20.95" style="1">                                      
         >> Hey, that would be a good idea<br/>
         for the "progress" edition in February.                                                                                                           
       </p>
      <p begin="00:05:20.95" end="00:05:23.15" style="1">                                      
         I can work together<br/>
         with you on that, Scott.                                                                                                           
       </p>
      <p begin="00:05:23.15" end="00:05:25.87" style="1">                                      
         >> You know, we aren't using the abilities<br/>
         of our secretaries, either.                                                                                                           
       </p>
      <p begin="00:05:25.87" end="00:05:29.08" style="1">                                      
         A lot of the stuff that we take care of<br/>
         is information that they could handle.                                                                                                           
       </p>
      <p begin="00:05:29.08" end="00:05:32.35" style="1">                                      
         They just need a little training.<br/>
         Anyone want to work on a training plan?                                                                                                           
       </p>
      <p begin="00:05:32.35" end="00:05:33.99" style="1">                                      
         >> Sure.<br/>
         >> Well, great.                                                                                                           
       </p>
      <p begin="00:05:33.99" end="00:05:36.27" style="1">                                      
         You guys have got some ideas,<br/>
         now run with them.                                                                                                           
       </p>
      <p begin="00:05:36.27" end="00:05:37.70" style="1">                                      
         Let me know what you come up with.                                                                                                           
       </p>
      <p begin="00:05:37.70" end="00:05:37.93" style="1">                                      
         >> Okay.                                                                                                           
       </p>
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